Family Supports Institute Ontario

FSIO

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Holding Difficult Conversations

February 3, 2018

$500

We avoid having difficult conversations because we fear the consequences, despite the mounting evidence that something needs to be said. This workshop is designed for anyone who wants to improve his or her skills in conducting difficult conversations at work (although the skills will work elsewhere too). Using a combination of self-awareness and conversational tools, participants will have the opportunity to apply and practice the tools in a safe, confidential learning environment. They will leave the workshop with a communications toolkit that will increase their confidence and preparation for future difficult conversations.

Learning objectives

  1. Discover your own strengths and style of communicating when stakes are high
  2. Prepare for the conversation by developing clarity about what they want and what their assumptions are
  3. Engage others in the conversation by creating an experience of safety, mutual respect, and purpose
  4. Use listening and inquiry skills to build shared meaning during the conversation. Handle clam ups or blow-ups with authenticity and credibility
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